![]() ![]() Moral of the story: avoid Toronto and fly direct."Ĭons: "They had nothing together. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them) even though we had a BA flight number. The computer told us we were too late for this flight and to see a representative. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. ![]() I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines however, we had a British Airways flight number for both of these flights.
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